Here are some solutions and useful tips on how to convert any boring retail workplace into something fun and worthwhile:
*Greet customers with a positive, expressive and powerful "Hi" or any type of similar variations.
*If you can't seem to scan an item, pretend like you're about to give it to them, free of charge:
Ex:
You: I can't seem to scan this item. I'm afraid I'm going to have to give it to you for free.
Customer: Really? Wow! That's awesome!
You: (looks around...) I would for $20...(if they buy it..) Oh I was just kidding!
*When asking for postal codes, make sure to inquire about which area they are residing if you're unfamiliar with the postal code number.
*If customer asks why we collect people's postal codes, say:
"You're automatically entered to win a full bedroom and kitchen set from Ikea during our monthly raffle draw! No im just kidding! Its just a way to manage and track where our customers are coming from. We do not sell these type of information to telemarketing agencies and other similar institutions because we truly value our customer's privacy."
If the customer's bitchy:
Customer:How would knowing a such thing help you?
You: Well, for example, if we find out that a huge surplus of customers are coming from the Barrie/Orillia area, we might find it convenient and helpful to lower the delivery charge as a way of recognizing the customer's loyalty.
*If a customer asks for a catalogue:
"They won't be available till next month. If you want us to mail it straight to your doorstep, just log on to our website at ikea.com and sign up for a catalogue subscription.
*Pretend that you bought a similar item that they chose while scanning orders.
"Oh this is nice! Is this for you?" (if you see a kid with their parents)
"I gotta get me some of this! This is cool!"
Tuesday, August 14, 2007
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